SHIPPING & RETURN
SHIPPING-
We ship all our packages through major logistics companies. Delivery charges include packaging charges and only part of the charges are borne by the customer, part of us is borne by us, Sheetal Home Decors. Shipping is charged on invoice value as follows –
Orders Below Rs. 500 – Shipping Fee Rs. 99
Orders Above Rs. 500 – Free
DELIVERIES-
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Tracking details and Partner details for your orders are sent to you via mail upon dispatch of your order.
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Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number sent to you via mail. Our logistics partners will attempt to deliver the package three times before they return it to us.
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Please provide the complete & accurate shipping address including Pin code and a mobile number. This will ensure a faster and better delivery.
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In case your package is being returned to us, let us know at homedekor.ask@gmail.com or at +91 7840958202 for us to resend it as soon as we receive it.
PAYMENTS-
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Cash on Delivery (COD) is not accepted for now. We accept all major debit & credit cards and also provide Net Banking options across major banks.
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EMI payment method is not available.
RETURNS-
Validity : 7 Days from delivery
Covers : Damage, Manufacturing Defect, Item not as described
Type Accepted : Refund / Replacement
Our return policy is very flexible and customer friendly, we try to accommodate our patrons as much as we can, we welcome replacements on the following terms –
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A wrong product has been dispatched and in the event that a product does not match with the selected one during the order.
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If you identify quality or a manufacturing defect on the received product.
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If the product is received in a damaged condition.
We will be refunding you the amount of the bought product after taking out the partial cost of freight based on invoice value as follows –
Rs. 0.00 – Rs. 999 – Rs. 150
Rs. 1000 – Rs. 2999 – Rs. 350
Rs. 3000 – Rs. 9999 – Rs. 500
Rs. 10000 and above – 10% of order value.
You can reach us at homedekor.ask@gmail.com or our helpline numbers at 7840958202 to initiate the return.
Breakages-
In the case of breakage and any transit damage, please send a picture and opening video of the product via Whatsapp to the above-mentioned number and it will be taken care of immediately.
Please consider these points-
We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose. Successful pick-up of the product is subject to the following conditions being met:
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The product must be returned with the original packaging, including the tags, freebies, accessories, barcodes, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
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The product should be unused and in the original condition. If required you will be asked to print some documents to be provided to the logistics company representative during the pickup.
Return Process-
Our return policy is applicable within 7 days of the product delivered & only valid for the following reasons: Damaged product, Manufacturing defect & incorrect product. You can reach us at homedekor.ask@gmail.com or at 7840958202 (11AM – 5PM) to initiate a return.
Please send us 2 images (one of the damaged parts and one of the entire product) of the product for us to ascertain the reason for return. You can send us the images on homedekor.ask@gmail.com. Our quality assurance team will get back to you after checking the details in reference to its eligibility of return.
Once your return request has been accepted, we will arrange a reverse pick up for the respective product. It usually takes about 2-3 working days for organizing a pickup and minimum 7-10 days for arriving it back to our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund will get initiated in next 2-3 business days.
Refunds-
All refunds will be processed within 2-3 business days of receiving the merchandise back at our warehouse. The refunds can be made in form of Store Credits, Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed immediately on confirmation.
Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer (Please provide your account details for the same) Please allow 2-3 days for the amount to reflect in your statements.
Cancellation of Order-
As an organization, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at homedekor.ask@gmail.com or reach us at the following numbers within 24 hours of ordering and we will be happy to assist you – 7840958202